🍪 Cookie Policy

1. What Are Cookies?

Cookies are small text files that websites store on your device when you visit them. They help websites remember information about your visit, making your experience more convenient and personalized. LumiVenera uses cookies to enhance your social casino gaming experience.

2. Why We Use Cookies

We use cookies on LumiVenera to:

• Essential Functionality: Make our platform work properly and securely
• Remember Preferences: Save your game settings and platform preferences
• Improve Performance: Analyze how you use our platform to make it better
• Personalization: Provide customized gaming experiences
• Security: Protect against fraud and unauthorized access
• Analytics: Understand usage patterns to enhance our services

3. Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for LumiVenera to function properly. They cannot be turned off in our cookie preference center because the platform would not work without them.

• Authentication: Keep you logged into your account
• Security: Protect against fraud and unauthorized access
• Load Balancing: Distribute traffic across our servers
• Form Processing: Remember your inputs in contact forms
• Age Verification: Ensure compliance with 19+ requirements

Performance Cookies (Optional)

These cookies collect information about how you use our platform to help us improve it. All data is aggregated and anonymous.

• Game Analytics: Which games are most popular
• Usage Patterns: How long you play and which features you use
• Error Tracking: Technical issues that need fixing
• Performance Monitoring: Page load times and responsiveness

Functionality Cookies (Optional)

These cookies enhance your experience by remembering your choices and preferences.

• Game Preferences: Your favorite games and settings
• Display Settings: Theme preferences and accessibility options
• Language Settings: Your preferred language (if multiple offered)
• Notification Preferences: How you want to receive updates

Marketing Cookies (Optional)

These cookies help us show you relevant promotions and understand the effectiveness of our marketing efforts.

• Promotional Targeting: Show you relevant offers and bonuses
• Campaign Analytics: Measure marketing effectiveness
• Cross-Platform Recognition: Recognize you across different devices

4. Third-Party Cookies

Some cookies are placed by third-party services we use:

• Cookiebot: Cookie consent management (by Usercentrics)
• Payment Processors: Secure payment processing for subscriptions
• Analytics Services: Usage analytics and performance monitoring
• Support Tools: Customer service and help desk functionality

These third parties have their own privacy policies, and we encourage you to review them.

5. Managing Your Cookie Preferences

You have several options for managing cookies on LumiVenera:

Cookie Preference Center

Use our cookie preference center to control which non-essential cookies we can use. You can access this at any time through the cookie notice or our privacy settings.

Browser Settings

Most web browsers allow you to control cookies through their settings:

• Block all cookies (may affect functionality)
• Delete existing cookies
• Set preferences for specific websites
• Receive notifications when cookies are set

Mobile Device Settings

On mobile devices, you can manage cookies and tracking through:

• Browser app settings
• Device privacy settings
• App-specific privacy controls

6. Cookie Retention Periods

Different cookies have different retention periods:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain for a set period (usually 30 days to 2 years)
• Authentication Cookies: Remain until you log out or they expire
• Preference Cookies: Remain until you change your settings

7. Cookies and Social Casino Gaming

Since LumiVenera is a social casino platform with no real money gambling, our cookie usage is focused on entertainment enhancement rather than financial transactions:

• We don't track real money gambling behavior (we don't offer it)
• Game preferences are stored to enhance your entertainment experience
• Virtual credits and achievements are saved locally
• Age verification cookies ensure compliance with 19+ requirements

8. Updates to Cookie Policy

We may update this Cookie Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you through:

• Updated cookie notice on our platform
• Email notification (if you have an account)
• Prominent notice on our website

9. Contact Us About Cookies

If you have questions about our cookie practices or need help managing your preferences, please contact us through our website contact form. Mark your inquiry as "Cookie Policy Question" for fastest response.

10. Legal Basis for Cookie Use

Under Canadian privacy law, our legal basis for using cookies is:

• Essential Cookies: Legitimate interest in providing functional services
• Optional Cookies: Your explicit consent through our preference center
• Analytics Cookies: Legitimate interest in improving our services