🔒 Privacy Policy

1. Introduction

LumiVenera ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social casino entertainment platform. Remember: LumiVenera is for entertainment only and involves no real money gambling.

2. Information We Collect

Personal Information You Provide

When you interact with LumiVenera, we may collect:

• Account Information: Name, email address, age verification
• Contact Data: Information provided through contact forms
• Payment Information: For premium subscriptions (processed securely by third-party payment processors)
• Communication Records: Support tickets, feedback, and correspondence

Automatically Collected Information

When you use our platform, we automatically collect:

• Usage Data: Game preferences, session duration, feature usage
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP addresses, access times, pages viewed
• Cookies and Tracking: As described in our Cookie Policy

What We DON'T Collect

• Real money gambling transaction data (we don't offer real money gambling)
• Sensitive financial information beyond payment processing
• Biometric or highly sensitive personal data
• Information from minors under 19 years of age

3. How We Use Your Information

We use your information to:

• Provide Entertainment Services: Deliver our social casino games and features
• Account Management: Create, maintain, and secure your account
• Customer Support: Respond to inquiries and provide assistance
• Platform Improvement: Enhance user experience and develop new features
• Security: Protect against fraud, abuse, and security threats
• Legal Compliance: Meet Canadian regulatory requirements
• Communications: Send updates about our services (with your consent)

4. Information Sharing and Disclosure

We may share your information in these limited circumstances:

• Service Providers: Third-party companies that help us operate our platform
• Payment Processors: Secure payment handling for subscriptions
• Legal Requirements: When required by Canadian law or court orders
• Business Transfers: In case of merger, acquisition, or sale of assets
• Consent: When you explicitly agree to sharing

We never sell your personal information to third parties.

5. Data Security

We implement robust security measures:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited employee access to personal data
• Security Monitoring: Regular security assessments and monitoring
• Secure Storage: Protected databases with backup systems
• Incident Response: Procedures for handling security breaches

6. Your Privacy Rights (Canadian Residents)

Under Canadian privacy laws, you have the right to:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Complaint: File complaints with privacy commissioners

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized entertainment experiences
• Ensure platform security and prevent fraud

Please see our Cookie Policy for detailed information about our cookie practices.

8. Age Verification and Minors

LumiVenera is strictly for adults 19 years and older. We:

• Do not knowingly collect information from anyone under 19
• Implement age verification measures
• Will delete any information from minors if discovered
• Encourage parents to monitor their children's internet usage

9. International Data Transfers

Your information may be processed in countries other than Canada. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy standards.

10. Data Retention

We retain your information for as long as:

• Your account is active
• Necessary to provide our services
• Required by Canadian law
• Needed for legitimate business purposes

When data is no longer needed, we securely delete or anonymize it.

11. Third-Party Links and Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing information.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or prominent notice on our platform. Your continued use constitutes acceptance of the updated policy.

13. Contact Us About Privacy

For questions about this Privacy Policy or to exercise your privacy rights, please contact us through our website contact form. We are committed to addressing your privacy concerns promptly and in accordance with Canadian privacy laws.

Privacy Officer Contact

If you need to contact our Privacy Officer directly regarding data protection matters, please use our contact form and mark your inquiry as "Privacy Officer - Data Protection."